Refund policy

TrueBodys Refund & Exchange Policy

We want every TrueBodys purchase to feel perfect , but if you need to make an exchange or return, here’s how it works:

🔁 Exchanges

  • first of all 📦 Please record a video while opening your parcel, clearly showing the package and products. This video is required for any future return, exchange, or missing-item claims, as we won't be able to process such requests without it. 
  • If you wish to exchange an item for any reason or have a complaint, please contact us within 3 days of delivery.
  • Once your request is approved, please send the parcel to us via any courier service and share the tracking ID so we can monitor its delivery.
  • After receiving your parcel, we will inspect the item to ensure it is:
    • Unworn, unwashed, and unaltered
    • Free from stains, makeup, deodorant, perfume, or any odor
    • Returned in original packaging with all tags attached
  • If the item fails inspection (damaged or stained), the exchange will not be processed.
  • Once approved, we will send the replacement item. Exchange shipping cost will be paid by the customer.

💳 Refunds (Store Credit Only)

  • Refund requests must also be made within 3 days of delivery.
  • Refunds are issued as store credit only (no cash refunds).
  • Store credit will be issued after the returned item passes inspection.
  • If the product is defective, clear pictures must be provided before sending it back.

⏳ Time Limits

  • Requests made after 3 days of delivery will not be entertained.
  • If your request was made within 3 days, you have up to 7 days from delivery to send the parcel back.

❌ Non-Returnable Items

  • Panties, briefs, or bottom-only items (for hygiene reasons)
  • Items purchased on sale or marked as “Final Sale”
  • Products returned without original packaging or tags

📩 How to Start Your Request

Contact our customer care team on WhatsApp: +92 336 566 5332 with sending us the unboxing video make sure to show the parcel when its properly sealed from all the sides clearly showing the items inside the package and our team will send you the form to start with your request and without the video request will not be processed

      please mention:   

  1. your order number
  2. Reason for return/exchange
  3. Clear pictures of the item (if defective)
  4. Tracking ID once shipped